Customer engagement is at the heart of Tharwatalwatan's endeavours. Our commitment to customer satisfaction drives us to stay connected with our customers and engage with them at every touch-point. We prioritise key success factors such as prompt service, staff responsiveness, and understanding customer problems, assess the quality of our support, and determine the precedents of loyalty to design, launch, distribute, and analyse surveys. The objective is to gather continuous feedback to enable us to drive organisational change and improve operations and services based on customer insights. After all, we're a business for the people, by the people!
Customers are the crux of our business. But, our communication doesn’t stop at their feedback. To accurately evaluate the efficacy of our business model, we keep in touch with all stakeholders who add value to our services. This includes employees, brokers, and a lot more groups.
Customers are the crux of our business. But, our communication doesn’t stop at their feedback. To accurately evaluate the efficacy of our business model, we keep in touch with all stakeholders who add value to our services. This includes employees, brokers, and a lot more groups.
We have a dedicated customer satisfaction committee that monitors, steers and guides business units across the organization in maintaining high standards of customer service. The committee has representation from top management including Executive Committee members, customer service and operations, among others.
Contact us
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Customer Service Contact Centre
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Complaints
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General enquiries
Reach us
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Head Office
TharwatALwatan Building
Unit No 12, Floor 12 Al Sila Tower,ADGM Square
Al Maryah Island
Dubai, United Arab Emirates
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For our other branch locations, please click here.